Privacy Policy Statement

Expansive Overview of Privacy Protections Our Privacy Policy provides an expansive overview of how we protect your personal information across all our platforms. By detailing our security measures, data handling practices, and compliance with privacy laws, we demonstrate our unwavering commitment to protecting your privacy.

#1 Gathering and Utilization of Information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (which is called anonymous data). We may collect, use, store, transfer and process different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, postal address, email address and telephone numbers.
Financial Data includes payment card details.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographic location, preferred language (used to display our website), browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you including device type (unique device identifiers) and device screen size (more details on our use of cookies is set out in the Cookies section below) and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional qualifications, reviews, feedback and survey responses.
Usage Data includes information about how you use our website, products and services, items you viewed or searched for, page response times, download errors, length of visits to certain pages (including how much time is spent on which pages), page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Marketing and Communications Data includes your preferences in receiving newsletters and marketing from us and our third parties and your communication preferences.

Special Categories of Personal Data We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open an account). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

#2 Methods for Using Your Information

We may use the Personal Information we collect for the following purposes:

Administering applications, registration, and financial services: to review and process applications and registrations; to verify the information you provide us and for other related purposes.
Providing support and services: to provide our Services; to communicate with you about your access to and use of such Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments, and provide technical support; for other customer service and support purposes; and to facilitate communications and collaboration with you and others in our community, including through our Partners, Service Providers, and our social networking, community, and collaboration features. In the event you use the chat functionality on our Site, you may either chat with a live agent or a chatbot.
Personalizing content and experiences: to tailor content we send or display on the Services in order to offer location customization, personalized help and instructions and to otherwise personalize your experiences; to reach you with more relevant ads and to measure ad campaigns
Marketing and promotional purposes: to administer promotions and contests; to promote our Company and the Services we offer; to send you newsletters, offers, or other information regarding products or services we think may interest you
Analyzing and improving our services and operations: to better understand how users access and use the Services we offer; for other research and analytical purposes, such as to evaluate and improve our Services and business operations and to develop additional programs, services, and features; and to improve our Services, and user experiences
Securing and protecting our assets and rights and preventing misconduct: to protect our business operations, secure our network and information technology assets and services; to prevent and detect fraud, unauthorized access or activities, cheating, plagiarism, and other misconduct; and, where we believe necessary, to investigate, prevent, or take action regarding suspected violations of our student policies, Terms of Use, or this Privacy Policy, as well as fraud, illegal activities, cheating, plagiarism, misconduct, and other situations involving potential threats to the rights or safety of any person
Complying with legal obligations: to comply with the law or legal proceedings. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements
Supporting our general business operations: to support the administration of our general business, accounting, record keeping, and legal functions, including to analyze operational and business results and risks, to collect outstanding amounts owed, and to maintain business Records

Anonymized information. We may also de-identify information to create Anonymized data sets and reports in order to assess, improve, and develop our business, products, and Services; prepare benchmarking reports; and for other research and analytics purposes.

#3 Third-party Disclosure

We collect personal information from various sources, including partners and public databases. We may combine this data with other information we hold to improve our services and identify potential new clients.

#4 Privacy Protection Standards

We keep your personal information only on secure servers within secure facilities with updated firewall protection. The data you provide may be transferred, stored and / or processed by our staff or the staff of one of our suppliers. By providing us with your personal data, you agree to carry out your transfer, storage or processing. We will take all measures reasonably necessary to ensure that your data is treated securely and in accordance with the Privacy Policy.

#5 Direct Line to Customer Service

If you require clarification or have questions regarding our Privacy Policy, please contact us directly.

#6 Jurisdictional Regulations on Data Privacy

Our data retention strategy is carefully aligned with legal requirements and operational needs, ensuring that personal data is only held for as long as necessary to achieve the purposes for which it was collected or to comply with legal obligations. Once these conditions are no longer applicable, we proceed with the secure deletion or anonymization of the data. However, for compliance with legal, tax, or regulatory requirements, certain data may be retained on backup or archival media. We transparently disclose these practices to you, reinforcing our commitment to responsible data management and protection.